Need: As COVID-19 is pervades, finding reliable resources to effectively prevent contraction, identify symptoms and behavioral changes within patients, and manage its symptoms can be challenging.
Solution:The Helpsy Health app provide users with evidence-based information from the CDC or state and federal governments regarding the disease, as well as access to local community resources (i.e., behavioral health, wellness, educational, etc.), which will be helpful for those who are under quarantine participating social distancing, and are looking to maintain their fitness, diet, and mental health at home.
Need: COVID-19 has common symptoms and behavioral indicators, which require continuous monitoring.
Solution:Helpsy RPM Rx (remote patient monitoring) can send monitoring kits and enable collection of data automatically from these devices to the user’s app. In addition, SAN provides 24/7 support and auto-triage for symptom management and mood decline through our daily health and mood tracker, identifies the accurate clinical resources to engage when needed, and continues escalated monitoring until the issue is resolved.
Need: Untimely response to patient's needs can lead to treatment disruptions and preventable hospitalizations.
Solution: By anticipating and addressing users' needs on demand, Helpsy can predict issues before they escalate and require emergency clinical intervention. Helpsy can help users connect with providers and care teams to provide consults through telemedicine.
Need: In handling the novel COVID-19, patient risk stratification is important to determine which patients are most at-risk of developing a costly condition, of costing the organization money, or of seeing a pre-existing healthcare condition worsen.
Solution:Tracking patient engagement and PROMs through Helpsy’s platform will help CDC in facilitating patient risk stratification which leads to delivery of high quality, patient-centered care to high-risk populations.
Need: Users become unengaged if the app is complex and hard to navigate.
Solution:Helpsy is available in 75+ languages, and we work closely with different stakeholders to ensure that the content is culturally appropriate. The mobile app was designed using a patient-centered approach and is very user friendly. Additionally, Helpsy services are available through automated phone calls and SMS for less technologically-literate individuals, improving engagement across the spectrum of users.
Need: Some are concerned that Helpsy solution is not as effective as traditional care approaches.
Solution: In all of the case studies, users of the Helpsy platform reported better expectations ,support, and understanding of their treatment, compared to the standard of care. Overall, patients using Helpsy felt happier, more empowered, educated, had higher self-esteem, and better physical and mental stability. Additionally, clinical teams were satisfied knowing that patients using Helpsy were supported when they were outside of the clinic, and could still monitor their status with the RT transmission of data.